Returns and Refunds Policy

(excerpt from Terms and Conditions - section 7)

7. Refunds and Returns

Your Order Cancellation Rights

7.1. You are entitled to cancel Your Order (for advertising an Event or Service) within 7 days without giving any reason for doing so.
7.2. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. “Special circumstances” under which a refund will be considered, and which are beyond the users control:

  • In the case of serious illness – verified by a medical certificate
  • Family or personal tragedy
  • Acts of God
  • Acts of Government authorities, for example where the user is prevented from participating

7.3. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods or received communication regarding the cancellation of service. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

7.4. Terms of Refund:
Australian Consumer Law demands that Natural Building Australia provides a remedy for goods or services when it:

  • doesn’t match the sample or description
  • is faulty, whether the customer finds this before or after using the product
  • doesn’t do what the business said it would, or
  • doesn’t do what the customer asked for.

NBA will not engage with the terms of the refund for reasons not listed above.

7.5. For webinars, tours or other Services provided by Natural Building Australia the basic terms of service are:
You may cancel your reservation up to 7 days before the event for a full refund.
Any cancellation within 2 days and up to 24 hours before the departure date of the tour or event will be charged at 50%.
Any cancellation within 24 hours or no show will be charged 100% of the full price.
Podcasts or recordings are non-refundable once downloaded.

7.6. NBA intends to run live programs as advertised but reserves the right to change the programs without notice which includes to be conducted online and to cancel if there are insufficient registrations. In the event of a cancellation NBA will provide a refund.

7.7. If the tour, webinar or event run directly by Natural Building Australia is cancelled due to weather, unforeseen circumstances, emergencies or sickness we will refund your booking. If You would prefer to delay your booking to a later event, we can offer a voucher or transfer your booking to a similar or like event for 12 months.

7.8. Memberships cannot be held over once purchased unless the booking was made in error.

7.9. Events run by operators, businesses or vendors found or linked through Natural Building Australia, you must seek their own cancellation or refund policies and terms of agreement for services.

7.10. Natural Building Australia takes no liability for contracts of service entered into that may have been secured through the website All licenses or legalities of those featured on this page are assumed to be operating legally under the Laws of Australia and any contracts or engagements that occur through Natural Building Australia are the responsibility of the User.

7.11. We hope you want to continue using our Services, but please refer to this paragraph if you don’t.

Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement, you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered Natural Building Australia account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.